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The 24-Hour Window: The Race to Keep Claims Out of Litigation
In insurance, the first 24 hours after a claim is filed are often the most important. It is the carrier's best opportunity to make a strong first impression, establish trust and help policyholders ...
Why Reinsurance’s AI Pilots Don’t Scale
Recently, a major reinsurance broker ran a generative AI pilot that was applauded in the boardroom. It was a contract data extraction system that reduced hours of manual review to mere minutes. It ...
What Happens to Property Pricing in ’27, Insurance, Reinsurance Execs Ask
Insurance and reinsurance executives speaking at a recent industry conference said there were few surprises during midyear 2026 reinsurance renewals—with past overreactions on price hikes ...
How to Improve Small Commercial Property Underwriting
Severe weather volatility and rising loss severity are placing sustained pressure on the small commercial property insurance landscape. Weather-related events now account for more than 65% of U.S. ...
How Insurers Know When It’s Time to Scale AI
After several years of experimentation with generative AI and machine learning, many carriers have moved beyond asking whether AI has a role in insurance. Instead, they're grappling with a different ...
Insurance AI: What You Won’t Read in the Press Releases
I just got back from one of the largest insurance technology gatherings in the United States. Six thousand people. Two days. More AI pitches than I could count. Here is what I actually took from ...
Mythos Myths: Good Guys Hold More Cybersecurity Cards, Insurer CEO Says
No offense to the members of the media, but the media tends to blow this stuff up. That's how Jim Williamson, president and chief executive officer of insurer and reinsurer Everest Group Ltd., ...
5 Principles for Insurers: Testing Agentic AI’s Next Wave
When OpenClaw emerged publicly earlier this year, much of the reaction focused on risk. The open-source framework demonstrated how AI agents can autonomously navigate systems, execute multi-step ...