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Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?
Imagine a claims leadership meeting a year after the organization introduced a new AI platform. The dashboard looks encouraging. Documents are being summarized. Demand packages are being reviewed ...
A Matter of Trust
I have had a long career in two industries: first insurance, then journalism. (More precisely, the second is insurance journalism.) I used to feel proud to be involved in such trusted professions. ...
The Impact of Subsidization on Commercial Auto Telematics Programs
For quite some time now, commercial auto carriers have debated the notion that there is an inverse relationship between the subsidization of telematics program costs and program performance. The idea ...
Your Greatest Competitive Advantage Isn’t Technology—It’s Leaders
The insurance industry has never lacked for complexity. Markets harden and soften. Catastrophes reshape risk models overnight. Regulatory demands evolve. Technology races ahead. Artificial ...
Insurer Interest in AI Exclusions Growing as Risk Becomes Omnipresent
It's no surprise given the penetration of artificial intelligence into lives and businesses that it appears insurers are gearing up to exclude AI risk in some of their commercial liability policies. ...
Let’s Talk About Insurance Distribution Before ChatGPT Disrupts It
I am sorry for the innovation cheerleaders and the black-swan hunters who have flooded my LinkedIn feed with predictions—and outright celebrations—of the incoming extinction of human agents and ...
Raised on Breaches, Digital Natives Think Differently About Cyber Risk
The spring 2026 cyber incident affecting the Canvas Learning Management System couldn't have occurred at a worse time. As the end of the U.S. school year approached, students and educators suddenly ...
Beyond the Weather News Bulletins: How Insurers Can Improve NatCat Responses
When a wildfire, hurricane, tornado or flood is unfolding, the news media plays a critical role in alerting local populations. But in the decade my colleagues and I have spent working through these ...