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How We Did It: How a 150-Year-Old Mutual Transformed Culture to Drive AI
Chubb made headlines in December 2025 when it announced a 20% headcount reduction tied to AI automation. Around the same time, the CEO of a regional mutual carrier in Indiana made the opposite bet. ...
Solving the Right Problem: Customer Experience Starts With People
InsurTech has helped the insurance industry move forward in its race toward innovation, but industry leaders are cautioning insurers not to let excitement around new technology get ahead of them. "As ...
From ‘FBI Claims Handling’ to AI-Assisted Workflows
Claims leaders are increasingly turning to artificial intelligence to modernize operations, but how do they balance automation with human touch to ensure customer needs are being met? "The ...
A $10.5 Trillion Cyber Problem: Whose Risk Is It Anyway?
Does an estimated $10.5 trillion in damage costs related to cyber crime around the globe really represent an opportunity that the insurance industry should be tackling? The question came up during ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
Beyond Consensus: The Leadership Advantage Insurance Execs Need Now
In the insurance industry, consensus can feel comfortable. Committees review the data. Stakeholders weigh in. Risk is analyzed from every angle. Discussions continue until everyone is aligned. But ...
Bending the Casualty Curve: Why Casualty Analytics Is Approaching Its Inflection Point
"The immense diversity of the causes of casualty catastrophes as well as a lack of historical antecedents makes modeling casualty cats more difficult than modeling property cats, but not ...
RIMS RISKWORLD Q&A: Swiss Re’s Adrian Hall on Risk, Resilience and the Future of Insurance
Insurers and corporate risk managers are navigating a market shaped by complexity, uncertainty and rapid change. From geopolitical instability and extreme weather to the rise of hyperscale data ...