How Quickly Do Properties Recover From Hurricanes?

Hurricane Irma struck the Florida coast on the afternoon of Sunday, Sept. 10, 2017. It moved north through much of the state, unleashing 140-plus mph gusts across the Florida Keys, Lee and Collier ...

Lessons From Two Customer Experience Legends

Earlier this year, in the span of just a couple weeks, the business world lost two great customer experience strategists. Jack Bogle was the founder of Vanguard Investments, which is now the ...

The Future of Insurance Has Brokers at Its Heart

When many of my peers and I entered the industry, several days or weeks could pass between the initial inquiry by a potential policyholder and the time a transaction took place. Applications were ...