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Viewpoint: Global Reinsurance Pricing to Remain Under Pressure Through 2027
S&P Global Ratings maintains a stable view of the global reinsurance sector. Reinsurers entered the 2026 hurricane season from a position of strength, supported by record-high capital adequacy ...
Help Me Understand: How Insurers Build Trust
The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they understand their policies. But more than 40% ...
Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers
Less "gotcha." More "we got you." Whether it's the new website banner, a chorus dressed in light pink singing a jingle on TV commercials, or popups in the middle of articles about insurance (I get a ...
Another Perspective: Shaking Hands and Teaching Trust at Reinsurance Broker Holborn
When the chief executive officer of reinsurance broker Holborn read a recent article in Carrier Management introducing a series of articles on trust in insurance, it struck a chord with the leader. ...
Exiting California’s FAIR Plan
Having steered clear of Altadena since late March 2025, shortly after the Eaton fire tore through the community, I decided to return this past weekend. My hopes were high for a sustained recovery. ...
Examining Trust: It’s Not All About the Lawyers
According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...
Balancing Technology and Human Touch in the Hiring Process
Technology has revolutionized job searching. Not long ago, we relied on newspaper ads and faxed resumes. Now, we have one-click applications everywhere online. This convenience benefits both job ...
Redesigning Insurance Processes for Agentic AI: Governance From the Start
When we discuss agentic AI, our conversations often steer toward anticipated efficiency benefits and cost savings, or to its risks and suitability for particular insurance use cases. But we consider ...