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Insurance AI’s Next Test: Can Carriers Trust the Data?
Insurance companies are beginning to look toward the next phase of AI adoption with agentic AI and automation, according to Chris Newman, CEO of ACORD Solutions Group, at this year's InsurTech ...
Building a Glass Box Not a Black Box at Elara Spatial
For property/casualty insurers seeking to shorten claims cycle times, artificial intelligence offers ample opportunity. But realizing those gains requires more than adopting new technology, according ...
Who Structures the Problem in AI-Assisted Insurance Decisions?
The debate on "human in the loop" governance models for AI focuses heavily on who should make decisions, yet it often treats decision-making as something that happens at the end of the process. ...
Viewpoint: Six Questions Every CIO Should Ask Before Their Next AI Investment
Over the past decade, property/casualty carriers made serious and necessary investments in front-end digital transformation. Most notably, we built mobile apps and updated portals so policyholders ...
Is Your Hiring Process a Dream or a Nightmare for Job Seekers?
Remember when "candidate experience" was all the rage? It was about making applicants feel valued during the hiring journey. Unfortunately, I see most companies have shifted away from offering a ...
Workers’ Compensation’s Real Challenge: Orchestration
Workers' compensation has long been one of the most operationally complex lines in the property/casualty insurance industry. What appears on the surface to be a straightforward claims process is, in ...
Viewpoint: The ‘Unbundled’ Insurer Emerges in Age of AI as Value Chain Fragments
A roofing contractor in Florida buys a general liability policy. Between him and the capital that stands behind the policy sits a supply chain: a retail agent, a wholesale broker, an underwriter, a ...
Delegation Without Abdication: A Division of Labor for Human-AI Decisions in Insurance
There's a fine line between a leader's ambition and an unacceptable level of risk. My experience with a complex claims team put a spotlight on this tension, and it serves as a good example of an ...