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Why Multifamily Owners’ Safety Investments Aren’t Showing Up in Their Premiums
Multifamily owners have spent the last several years pouring capital into resilience, in the form of hardened roofs, backup power and fortified building envelopes, to name a few. The logic is sound. ...
The Car Remembers What Happened; Human Beings Can’t
At 22 years old, as a claims adjuster trainee, I began taking accounts from people who had been in accidents. One of the head-scratchers I heard most consistently was that the other driver was ...
Design the Team Before You Design the Solution: Commercial Trucking Case Study
Most of us recognize that groundbreaking innovations are rarely developed by individuals but by exceptional teams. So, how can we design teams that deliver new solutions to familiar problems? In this ...
Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?
Imagine a claims leadership meeting a year after the organization introduced a new AI platform. The dashboard looks encouraging. Documents are being summarized. Demand packages are being reviewed ...
A Matter of Trust
I have had a long career in two industries: first insurance, then journalism. (More precisely, the second is insurance journalism.) I used to feel proud to be involved in such trusted professions. ...
The Impact of Subsidization on Commercial Auto Telematics Programs
For quite some time now, commercial auto carriers have debated the notion that there is an inverse relationship between the subsidization of telematics program costs and program performance. The idea ...
Your Greatest Competitive Advantage Isn’t Technology—It’s Leaders
The insurance industry has never lacked for complexity. Markets harden and soften. Catastrophes reshape risk models overnight. Regulatory demands evolve. Technology races ahead. Artificial ...
Insurer Interest in AI Exclusions Growing as Risk Becomes Omnipresent
It's no surprise given the penetration of artificial intelligence into lives and businesses that it appears insurers are gearing up to exclude AI risk in some of their commercial liability policies. ...