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Redesigning Insurance Processes for Agentic AI: Governance From the Start
When we discuss agentic AI, our conversations often steer toward anticipated efficiency benefits and cost savings, or to its risks and suitability for particular insurance use cases. But we consider ...
What I Wish I Knew While Leading Insurance Carriers
From 1988 through 2023, for nearly 35 years, I worked inside insurance companies: GEICO, Safeco, AIG, State Auto and Liberty Mutual. I held roles across actuarial, product, underwriting, claims, ...
When the Offshore Model Outgrows Its Own Logic
For 20 years, the offshore case in reinsurance servicing wrote itself. Processing volumes were climbing; margins were under pressure; and a large share of the workâfor example, contract setup, ...
Latin American P/C Insurers Enter Softer Market but Earnings Stay Resilient
Latin American non-life insurers are moving into a softer part of the cycle, but they are doing so from a position of relative strength. After two years of pricing adjustments in response to the ...
One Battle After Another: What TPLF Victory in North Carolina Means
The decade-long war between the TPLF sector and the commercial insurance industry reached a turning point when North Carolina became the first state to ban commercial litigation funding on June 22. ...
Viewpoint: Is it Time to Rethink the ‘Secondary-Peril’ Label and Reclassify Risk?
As climate events intensify, exposure is expanding, and loss severities from secondary perils, such as convective storms, wildfires, floods and hail, are no longer easily dwarfed by hurricanes or ...
Underwriting’s Next Job: Governance Steward
A decade ago, when an underwriter entered an incorrect number or misread a file, the damage was contained to one policy. One person, one mistake, one fix. Today, a single flaw in a model's logic or a ...
The Top 3 Ways to Use AI Responsibly in Customer Communications
For insurers, artificial intelligence has entered a more complicated chapter: the implementation phase. While organizations are focused on how using it can drive efficiency and improve business ...