Viewpoints
Opportunity in Disruption: Preparing for InsurTech’s Elon Musk or Steve Jobs
I recently wrote an article for Carrier Management offering some thoughts about the possibility that an InsurTech would develop a killer app. A killer app, as its name suggests, slays the ...
Opinion: Insurers Should Relax and Embrace Amazon’s Potential
Whenever Amazon.com Inc. eyes expansion into a new industry, the stalwarts of that space shudder. A Reuters report on Thursday that the e-commerce giant has been talking to insurers about introducing ...
‘Killer Apps’ and the Amazon Effect on Legacy Carriers
Once upon a time, in 1994, Amazon entered the commercial marketplace as an online bookstore. While Amazon was not the first company to offer this service, it was the first to offer to deliver any ...
CEO Viewpoint: Bold and Innovative Industry Action Required to Drive Progress on Diversity and Inclusion
Exponential increase in technological advances. Escalating impact of climate change. Extreme political polarization. Three phrases that describe the world we're living in and the emerging, evolving ...
What Insurers Can Learn About Customer Success From SaaS Models, Netflix and Amazon
No one purchases insurance from a carrier because he wants to. It doesn't taste good, drive fast, make you thin, keep you warm or save time. Nevertheless, many of the hardworking individuals who are ...
When Disaster Strikes, Sustainable Insurance and Reinsurance Industry Vital in Uncertain World: Swiss Re’s Ojeisekhoba
Following Hurricane Katrina in 2005, former U.S. Vice President Al Gore described it as "the first taste of a bitter cup that will be proffered to us over and over again." That devastating event ...
Broker Perspective: Get Back to Basics
Having recently attended a number of carrier events during which the structure of market contacts, departments and the underwriting process were once again reimagined as new and novel in a "back to ...
Q1 Loss Ratios Unsustainably High for InsurTech Carriers Root and Metromile
Considering differences in "share of voice" commanded by InsurTechs Lemonade and Root, a surprise of first-quarter 2018 is the fact that the Columbus, Ohio-based Root has squeezed past Lemonade in ...