P/C Insurance Market Typically Soft, Analysts Say

Property/casualty insurance carrier executives are challenged to predict the likely state of the market as they shape go-forward strategies for their companies. While 2020 may be a bit off course, ...

Beyond RPA: Why Insurers Need to Catch the IPA Wave

The insurance business is fueled by documents—contracts, policies, appraisals, claims, proposals, compliance requirements, customer service logs and more. These pieces of content make up over 80-85 ...

Let’s Chat: Bot Invasion in P/C Insurance

The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...

Auto Insurance Customer Loyalty Is Declining

Last year more than $6 billion in advertising was pumped into the marketplace to encourage consumers to shop and switch their auto insurance providers. Everywhere consumers look, they are being hit ...