Claims & Reserving
Examining Trust: It’s Not All About the Lawyers
According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...
The Car Remembers What Happened; Human Beings Can’t
At 22 years old, as a claims adjuster trainee, I began taking accounts from people who had been in accidents. One of the head-scratchers I heard most consistently was that the other driver was ...
Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?
Imagine a claims leadership meeting a year after the organization introduced a new AI platform. The dashboard looks encouraging. Documents are being summarized. Demand packages are being reviewed ...
Johnson & Johnson Announces $5.5 Billion Settlement of Talc Lawsuits
Johnson & Johnson said on July 27 it would pay an estimated $5.5 billion to resolve tens of thousands of lawsuits alleging its baby powder and other talc products cause ovarian cancer, in a ...
Beyond the Weather News Bulletins: How Insurers Can Improve NatCat Responses
When a wildfire, hurricane, tornado or flood is unfolding, the news media plays a critical role in alerting local populations. But in the decade my colleagues and I have spent working through these ...
Changes in Policy Language, Provisions Suppressing Claim Volume: Report
U.S. claim volume fell 8.9% from last year, with total claims dipping 13.1% below the five-year average, despite several large catastrophe events, a new report shows. What's driving the trends isn't ...
From ‘FBI Claims Handling’ to AI-Assisted Workflows
Claims leaders are increasingly turning to artificial intelligence to modernize operations, but how do they balance automation with human touch to ensure customer needs are being met? "The ...
Bending the Casualty Curve: Why Casualty Analytics Is Approaching Its Inflection Point
"The immense diversity of the causes of casualty catastrophes as well as a lack of historical antecedents makes modeling casualty cats more difficult than modeling property cats, but not ...