Snapsheet ‘s virtual claims technology will go global, thanks to a new strategic agreement with Zurich Insurance Group. Liberty Mutual said it has strengthened its Agents Errors & Omissions Program.


Zurich Insurance Group will make some of Snapsheet’s virtual claims technology available to customers in multiple countries.

Plans call for Zurich to make Snapsheet’s digital services platform available in multiple countries via Zurich’s operations in Europe, Latin America and Asia Pacific. The Snapsheet services will be available to Zurich customers in Ireland first. Snapsheet provides virtual claims technology for the personal and commercial insurance marketplace, and its strategic agreement with Zurich will help the tech company expand globally.

Snapsheet’s software as a service (SaaS) platform uses information from various customer channels, including e-mail, text, or a web and mobile app, enabling insurance carriers to better engage customers and process claims more quickly. The Snapsheet technology also lets carriers directly deposit payments into customers’ bank accounts, something the company said is designed to ease the claims process and also boost customer engagement.

Snapsheet’s software covers auto, property and injury for personal and commercial claims, and it incorporates automation derived from data collected from one-million-plus processed claims via over 70 carriers and “non-traditional innovators,” Snapsheet said.


Liberty Mutual said it has strengthened its Agents Errors & Omissions Program, significantly enhancing, clarifying and revising key forms and endorsements. The changes are designed to better protect agents.

New coverage provisions include:

  • Pure claims-made form
  • Enhanced reducing and waiver of deductible provisions.
  • Increased supplemental payments provision for loss of earnings and regulatory defense
  • Enhanced settlement provision.
  • Data compromise included with increased sub-limits.
  • Broadened coverage for carrier insolvency.

Liberty Mutual’s Insurance Agents Errors & Omissions Program – which is written on admitted paper – is available nationally, except in Alabama, Alaska, the District of Columbia, Florida, Hawaii, Louisiana, Mississippi, New Mexico, New York and West Virginia.

Sources: Zurich, Liberty Mutual