Members Only Content
Build a Happy Insurance Workforce, Boost Customer Satisfaction With These 4 Steps
When employees feel valued and they have the tools and information they need to do their jobs, they perform better, which can translate directly into higher customer satisfaction. This is true of any ...
Navigating the Fourth Industrial Revolution With Insurance-Managed Services
Through the ages, industrial revolutions have been the harbingers of great change not just for one industry but very often for the entire civilized world. When you consider Samuel Slater's invention ...
Pairing Underwriters With Machines
Risk assessment has always been one of the most challenging and time-consuming pieces of the underwriting process, but with the help of machine learning, natural language understanding (NLU) and ...
Where Business Leaders Should Spend More of Their Time (But Don’t)
Imagine a place where executives could go to discover striking new ways to improve their business. A place where, just by visiting, the executives come away more energized and their employees become ...
Fewer Settlements on Courthouse Steps: What Insurance Execs Are Saying About Social Inflation
Is the political mood of the country increasingly conducive to social inflation? Analysts at Assured Research believe so. In addition, in the accompanying article, they note that a steady rise in ...
Social Inflation Is Back, Fueled by Lawyer Advertising and Other Factors: Assured Research Analysis
By the spring of this year, the financial press was filled with articles documenting the pause in numerical and medical inflation. But few outside the insurance industry are discussing—or maybe ...
An Expensive Cup of Coffee: The Backstory of Sompo-Endurance Deal
FROM THE ARCHIVES: A VINTAGE CARRIER MANAGEMENT ARTICLE FROM 2017 "We were just two guys moaning away actually about the markets," said Nigel Frudd, head of Global M&A and group counsel for ...
Trump Factor Playing Huge Role in Stalling Insurance M&A
With a climate of uncertainty surrounding the political scene in the United States, particularly with respect to tax reforms promised by the new administration, insurance industry merger and ...