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Emotional Intelligence: Do Your Leaders Walk the Talk?
There is a famous story about a visit by President Kennedy to the NASA space center. When Kennedy noticed a man carrying a broom in one of the buildings, he asked: "What's your job here?" The janitor ...
Implications of NYDFS Regulations on Cyber and D&O Exposure
March 1, 2017 marks the effective date for the first-of-their-kind cybersecurity regulations from the New York Department of Financial Services (NYDFS). The regulations, which will be phased in over ...
How Insurance Carriers Can Create Workplaces That Attract People and Business
The global insurance industry faces a remarkable talent crisis in the immediate future. With millions of baby boomers retiring annually over the next few years and less than 5 percent of millennials ...
Valen Summit Takeaway: Insurers Unsure of Who Their Customers Are
Explosive growth in InsurTech, efforts to engage a more demanding, younger consumer base, and ongoing regulatory concerns have combined to create significant hurdles across insurance. When these ...
Leadership Advice: When to Get Outta the Way
Leadership is a funny thing. It works in some instances and does not work in others. Responses from followers surprise well-intentioned leaders. Actions that are supposed to work, according to the ...
Why Your Best Talent Is Leaving—and Four Ways to Win Them Back
Most leaders of companies today recognize the importance of having engaged people at work. Yet research from the Metrus Institute, Gallup and others say that between 50 percent and 80 percent of ...
Usage-Based Insurance Apps: Opportunity or Obstacle?
It's been almost a decade since Progressive launched its usage-based insurance (UBI) program, Snapshot, aimed at more closely aligning driving behavior with auto insurance rates. And although other ...
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...