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Forget Millennials—Think Talent Innovation
By 2018, we can expect 25 percent of the current insurance workforce to retire, creating 400,000 open positions for which there are no ready replacements. That is the first takeaway of the 2016 ...
Stop Wasting Your Money on Customer Experience
Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there's something many of these ...
AI Can Help Insurance Industry Boost Human Interaction
Ask most people for their thoughts about robots and artificial intelligence (AI), and they will likely express apprehension over losing their jobs. As transformational as AI is, speakers at the 2017 ...
Generation X: Today’s Talent Bridge and Industry Leaders
Does your CEO sit in a wall-less office wearing blue jeans? Does your executive team encourage experimentation and out-of-the-box ideas? If so, you may already be experiencing the transformation of ...
Too Smart to Fail: How AI Will Benefit Customers and Claims Pros
As artificial intelligence continues to improve, it offers a wide range of new possibilities for the insurance industry. Machines can quickly analyze huge swathes of data. They can apply complex ...
The Road to America; Path to Level 5 Leadership
As the specialty insurer works to become more modern, American Modern's CEO is settling into his home in America—the latest stop in a 20-plus-year journey that has taken him around the world to ...
‘Digitally Fit Future’ Ahead for American Modern as CEO Kleiner Dives In
Take me to the engine room. That's a phrase Andreas Kleiner may have spoken a number of times when he worked as a property risk engineer inspecting industrial risks for Munich Re Group during the ...
Experience Is Everything for Krefta, Soon to Take the Helm at Hiscox Re and ILS
When someone gets to be a CEO at the age of 36, perhaps it's a good idea to listen to his story about how he got there and some of the lessons he's learned. From his current position as chief ...