Talent Management 2020: Company Profiles

Family Culture, Community Focus Set FCCI Apart

Amid scores of online reviews that give FCCI Insurance Group high marks for culture, employee engagement and work-life balance, there are a few that give a thumbs-down for one missing benefit: the ...

Leader Sets the Tone at Acuity Insurance

Joan Ravanelli-Miller wasn't always as happy to work at Acuity Insurance as she is today. In fact, the general counsel and vice president of Human Resources remembers a time when morale was low at ...

Talent Magnets: Carriers That Employees Love to Work For

There are many sources of information about potential employers for job candidates—and in a digital world, online reviews are a likely go-to at some point in a job search. Mimicking the possible ...

At Metromile, the Mission—Not Perks—Motivates Employees

Typical Silicon Valley workforce benefits like catered lunches and gym memberships are appealing to a growing band of disrupters at Metromile, but that's not the most fulfilling aspect of employee ...

Pinnacol Assurance: Being Flexible and Rolling Out the Red Carpet for Employees

On a snowy day in Colorado, Pinnacol Assurance's vice president of human resources is elated when the Denver headquarters is nearly empty. "That makes me really happy," Barbara Brannen told Carrier ...

PURE Group: Seeing the Whole Person

If someone from PURE Group decides to leave the high-net-worth insurer to pursue a career as a race car driver or an avalanche rescuer, the carrier's leaders wouldn't be devastated. "We might have a ...

Sentry: On Guard for Enjoyment in Employment and Work-Life Balance

It makes sense that enjoyment should be part of the workplace culture at 116-year-old Sentry Insurance. In addition to being a leading insurer, Sentry has been in the hospitality business for ...

Executive Viewpoint

Extreme Weather: Building Resilience for Rising Risks

The insurance industry has a responsibility to assume a "leadership role in creating and promoting resilience as the first line of defense" against natural disasters, an industry leader said ...

InsurTech Ecosystem: Value Beyond Technologies

In recent years, we've seen significant investments flow into the InsurTech ecosystem, creating thousands of new technology tools. Yet it's this same volume that's leaving many carriers overwhelmed ...

Executive Viewpoint: In 2020, InsurTechs Will Lead the Way

The year 2019 has been a defining one for InsurTechs and, in many ways, has set the pace for what's to come. No longer are legacy companies the presumed leaders of the industry, as we've seen ...

Executive Profile

RMS CEO White: Embracing Change in a Transforming Industry

During her career, Karen White, the CEO of RMS, has had a front-row seat to observe what happens with companies and industries in transformation and how enormous value—and disruption—can be ...

Leadership Challenges

Say 'No' to Shiny Objects

In their quest to stay ahead of the curve, business leaders might instead be throwing their employees a curve ball. Today's business world prizes innovation. Companies don't want to be left behind, ...

Executive Snapshot

Lemonade CEO Schreiber Addresses 2020 Plans, Leadership and Hammocks

For Lemonade, 2019 was a banner year. The InsurTech, which launched in New York in 2016, attracted a $300 million financing round, bringing its total cash haul to nearly half a billion dollars. The ...

Talent Management 2020

Prioritizing Employee Well-Being in Difficult Times

Peter Kellogg, the owner of IAT Insurance Group, has always said: "Take care of your employees and they will take care of your business." For those of us with a direct role in talent management at ...

The Insurance Jobs of the Future

No one should be surprised that an industry as data-driven and processing-heavy as insurance is in the grip of an earthshaking workforce transformation. As wide-ranging automated technologies assume ...

Technology and Analytics

For InsurTech Startup Kin, No App Is Necessary

Both old-fashion carriers and InsurTech startups alike are increasingly turning to apps in order to engage their customers. Sean Harper is going the opposite direction for Kin, the MGA and insurance ...

Dowling Highlights Regulatory Battle Over AI Bias; Lemonade Ready

As insurers introduce artificial intelligence into pricing and claims handling activities, regulatory focus on disparate impact will grow into "one of the biggest topics of the next 10 years," a ...

IIHS Is Part of Both the Past and Future for Auto Insurers

It is an understatement to say that Ruckersville, Va., is a small community. But it hosts an organization that has for decades cast a large presence within the property/casualty insurance industry. ...

Using Behavioral Economics to Improve P/C Insurance Outcomes

The sensors in your house track your habits and convey them to your insurer, who underwrites your homeowners policy. A customer signs an "honesty pledge" and then reports a claim to the insurer. ...

How Insurance Executives Can Harness the Power of Behavioral Economics

Property/casualty insurers, whether they know it or not, are well-schooled in behavioral economics. We used to intuitively understand business success was about customer relationships and driving a ...

Editor Letter: Involuntary Turnover and Other Elephants in the Room

As more and more insurers become technology companies that sell insurance, whether they call themselves InsurTechs or just insurance carriers, the whole group may face a problem already challenging ...

How Not to Innovate

Acuity Insurance CEO Ben Salzmann has a theory about making innovation happen—and it doesn't involve hiring geniuses who dream up new ideas independently. "You could take Albert Einstein and Thomas ...

Starting in the NICU: Bringing in the Next Generation

Employees of all ages work at Sheboygan, Wisc.-based Acuity Insurance, and while other carriers find it hard to attract the youngest generation, CEO Ben Salzmann has a formula that starts when some ...

Kingdollar Comments: Emerging Risk Issues Left Out of Algorithms

Emerging issues occur far more frequently than "black swans" and include more than just "casualty catastrophes." Still, such issues have, and will continue to, cost the property/casualty insurance ...

A Good Piece of Advice About Assessing a Change in Roles

Karen White, CEO of RMS, said one of the best decisions in her career was to join Oracle, which took her career on a different trajectory. At the time, in 1993, she had a very secure position as CEO ...

Could Declining Fertility Lead to Public Health Litigation?

In January 2016, a 38-year-old man reported to a medical clinic in Iowa for a circumcision and was mistakenly given a vasectomy, rendering him infertile. Late last year, a jury awarded the man $2 ...

Dummies Lead Challenging Lives

Crash test dummies at the Insurance Institute for Highway Safety have their own home. They "live" in what is known as the "dummy calibration room," a bright industrial space containing whole ...

PURE Principles and Employee Traits

PURE Group explains its principles and purpose on its website as follows: Purpose: We are dedicated to making our members smarter, safer and more resilient so they can pursue their passions with ...

Nap Pods at Pinnacol; Learning for All

In addition to being flexible about how much time employees take off from work and about whether they work on-site or remotely, Pinnacol Assurance also lets employees sleep on the job. Not ...