Working in unfamiliar locations on stressful losses, usually alone, adjusters in the field can be at a disadvantage when it comes to knowing if a situation with a policyholder or claimant could turn ugly.

Executive Summary

In a recent interview with Claims Journal, Dr. Alan Friedman, a Chicago-based clinical and forensic psychologist and violence deterrent specialist, explained how adjusters can identify, avoid and diffuse potentially violent situations they might encounter in the field or while on catastrophe duty.

In a recent interview with Claims Journal, Dr. Alan Friedman, a Chicago-based clinical and forensic psychologist and violence deterrent specialist, explained how adjusters can identify, avoid and diffuse potentially violent situations they might encounter in the field or while on catastrophe duty.

Dr. Friedman, who will be the keynote speaker at the upcoming 2013 First Party Claims Conference, focuses his practice on designing strategies to help people remain safe.

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