Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
The Claims Resolution Process Is About to Get a D&I Makeover
Post-pandemic, businesses across the country have recommitted to the mission of addressing diversity, equity and inclusion. Much emphasis has been placed on diversity and inclusion (D&I) during ...
Marijuana Is Legal; Now What? Workers Comp Carriers Prepare for Claims Ahead
There's no doubt marijuana is having a moment, with several states having passed legislation legalizing it for both medical and recreational use. Media focus has centered on the drug's benefits, but ...
What to Watch: Issues for Workers Comp Insurers
Workers compensation insurance experts have their eyes on economic trends and political party changes as they spy issues that could impact the line in 2019 and beyond, but perhaps the most pervasive ...
Chubb’s Chief Culture Officer Leads by Example
Holding the position of chief culture officer is no easy task. It takes flexibility, empathy and an inherent ability to listen—to both what is said and unsaid. With a background in retail banking, ...
Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers
Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...
Insurers Tap Satellite to Monitor Property Changes, Fraud
After last year's three-hurricane punch, several U.S. agencies issued disaster fraud alerts. But the government isn't the only target of scammers after weather-related catastrophes. Property/casualty ...
The P/C Insurance Industry’s #MeToo Moments: Part 1 of a Series
Countless women have faced sexual harassment in the workplace over generations. The scope of the problem gained significant attention in the last year with the #MeToo movement, which itself has led ...
Adjuster Licensing Requirements Onerous, Costly
How many states require licensing of staff and/or independent adjusters? As a carrier or an adjusting firm, if you don't know, you just might be in violation. Currently, 34 states require independent ...