CTO / Technology
Eyes Wide Open: A ChatGPT Users’ Guide for Insurance Professionals
OpenAI's ChatGPT will give you some pushback if you ask it how to commit a crime—like breaking into someone's house. But a little creative coaxing can elicit a "misaligned response" from the ...
Preventing DDoS Attacks in the Global Insurance Sector
Every year (and at times, every month), cybercriminals continue to adapt their attack methodology, and businesses in the insurance sector need to be especially vigilant ...
How Carriers Can Use Business Intelligence to Find the Right Agency Partners
These days, there is no shortage of conversations around the importance of data—how to collect it, how to analyze it and how to act on it. Businesses have access to ...
AI Leaders Urge Labs to Halt Training Models More Powerful Than ChatGPT-4
Artificial intelligence experts and industry leaders, including Elon Musk, University of California Berkeley computer science professor Stuart Russell and Apple Inc. co-founder Steve Wozniak, are ...
Fact vs. Fiction: ChatGPT, Large Language Models and the Power of AI
Artificial Intelligence (AI) has been a hot topic for the past 10-plus years, enabled by constantly increasing adoption of cloud technologies and modern approaches to data management. Applications of ...
Bold Movers and Losers: Incumbents Need to Act While InsurTechs Stumble
At a time when InsurTechs face major headwinds and incumbent insurers benefit from market tailwinds, it's time for the traditional insurers to make bold strategic moves, McKinsey partners said in a ...
Schools and Social Media Lawsuits: The Legal Road Ahead
Like the tobacco, oil, gun, opioid and vaping industries before them, the big U.S. social media companies are now facing lawsuits brought by public entities that seek to hold them accountable for a ...
Investing in Cheerful Chatbots To Boost Customer Service? Don’t Waste Your Money
Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers at the Georgia Institute of Technology's Scheller College of ...
CEO Predictions: How AI Can Transform Insureds’ Lives in 2023
Artificial intelligence (AI) has been a popular topic of year-end prediction articles in recent years. Looking ahead to 2023, I offer a viewpoint that goes beyond the ...