Keynova Group, a competitive intelligence firm that benchmarks consumer financial services, including insurance, announced that Allstate now ties with GEICO for the distinction of having the top mobile insurance app—marking its first top-spot appearance on recent scorecards.

The Q1 2026 edition is the latest of Keynova’s semi-annual Mobile Insurance Scorecards. The Q32025 and Q12025 editions had GEICO alone in the first place for mobile apps.

In a more overarching category, Overall Score for mobile user experience, Progressive and GEICO are co-leaders about the 12 largest U.S. auto and property insurance carriers—consistent with the two comparable scorecards published in 2025.

In addition, Progressive continues to rank highest for mobile web, also consistent with last year’s two reports.

Keynova Group’s semi-annual evaluates user capabilities, customer experience elements and best practices to identify evolving trends and insights that drive mobile strategy in the auto and property insurance industry, according to a media statement. The statement notes that the other insurers included in the evaluation of their mobile channels are: American Family, Erie, Farmers, Liberty Mutual, Nationwide, State Farm, The Hartford, Travelers, and USAA.

Keynova did not provide the complete ranking but did identify other top-three carriers in each of the categories. For Overall Score, Allstate ranked third behind Progressive and GEICO in latest edition of the scorecard. State Farm was third behind GEICO and Allstate for mobile app, and Nationwide and GEICO placed second and third behind Progressive for mobile web.

Allstate had a second-place ranking on the mobile app list and a third-place Overall Score six months ago, according to a Q32025 report summary.

The summary of the Q12026 analysis highlights the expansion of telematics services among the top insurers as well as increased efforts to streamline policyholder tasks.

Key findings include these:

• Two-thirds of Scorecard carriers offer a telematics solution that includes accident detection, deploying emergency or roadside assistance when needed.
• One-quarter promote accident assistance capabilities to all their policyholders. Beyond providing a valuable service to policyholders who do not have connected car services for emergency assistance, this also can help expand the utilization of full telematics solutions, Keynova suggests.
• When an accident has been detected, 50% of carriers can launch a claim on behalf of a policyholder. Some can evaluate the loss using the carrier’s telematics data in conjunction with the vehicle’s data to detail a claim event and diagnose damages and required repairs.
• Also potentially speeding claims resolution, most carriers offer embedded mobile photo tools for assessing vehicle damage. Nearly 60% permit policyholders to evaluate property damage using a device’s camera.
• Almost half of carriers enable mobile apps to prefill a damage estimate tool using a VIN or license plate scan.
• To simplify premium payments or for new policy purchases, 25% of carriers enable digital wallet options like Apple Pay, Google Pay and PayPal to be used in one or both mobile modes.
• One-third of carriers support claims payments to a digital wallet.
• Most carriers have wallet alternatives for storing ID cards.
• Quick Action-style navigation is supported by 42% of carriers to help users directly access key insurance information or tasks on app login.

To develop the Mobile Insurance Scorecard, Keynova said it uses a weighted matrix of roughly 300 objective criteria that are grouped and weighted by Mobile Mode as well as by Category and Task. Categories are functionality, ease of use, privacy and security and support and access. Tasks are policy acquisition, policy management, billing and payment, claims and educational resources.

Source: Keynova Group