Brand Management & Sales
M&As Should Drive Focus on Brand & Culture
Mergers and acquisitions in the insurance industry are up, both in number and size of deals. A.M. Best, Conning, Reagan Consulting, the Independent Insurance Agents & Brokers of America, Mercer ...
Customer Survey Fatigue: Overload May Diminish Their Usefulness
Fourteen years ago, an executive at Bain & Co had a suggestion -- create a short consumer survey to test brand loyalty. The idea took off, so much so that the executive, Fred Reichheld, has ...
Your Brand Is Your Business—Protect It!
Few things are as hard to maintain or as easy or costly to lose as a good reputation. A look through the business section of your favorite tabloid often provides an example of how poorly managed ...
Market Dislocations Feel Like 2008; Carrier-Distributor Tensions Flare: Berkley
A dislocation in the insurance marketplace that is similar to one that developed in the wake of the global financial crisis in 2008 is creating opportunities for some carriers, the CEO of W.R. ...
Aquiline Capital Buying UK Online Small Business Insurance Brokerage
On Monday, New York-based private equity firm Aquiline Capital Partners LLC, said it entered into a definitive agreement to acquire Simply Business, an online brokerage service delivering tailored ...
Swiss Re Americas Reorganizes U.S. P/C Markets Division
The departure of Swiss Re Americas executive William Donnell last fall opened the door to a major reorganization for the reinsurer's U.S. property/casualty arm. Donnell had been president of Swiss Re ...
Breaking the Cycle of Reduced Profitability
The property/casualty insurance industry is wrestling with a troubling paradox: how to cut costs without compromising quality. The U.S. P/C Composite rate was down 4 percent in December 2015, ...
Allstate’s Esurance ‘Unveils’ Election Day Insurance (Giggle)
Allstate's Esurance is using the convergence of a volatile and unpredictable election year and April Fools' Day to have a little fun. The fun comes in the form of Esurance's (pretend) new Election ...