Viewpoints
It’s Not Halftime: The 114th Congress Just Finished the Third Quarter
The White House and Congressional Christmas trees are up, but with 70 degree weather in Washington—and without a government shutdown threat—it's hard to believe it's the holiday season. It's ...
PwC Board Survey: Majority of Large Insurers Have Risk Committees, CROs
Property/casualty insurance company senior executives aren't the only carrier leaders overwhelmed by multiple demands on their time. Members of P/C insurer boards of directors are similarly ...
Corporate Holiday Giving: Real Commitment or Window Dressing?
When chief executives of property/casualty insurance carriers wholeheartedly commit to corporate giving programs, the benefits can extend beyond helping worthy nonprofit organizations, a public ...
Customer-Centric Strategies Start With Governance: PwC Report
Becoming a more customer-centric insurer isn't simply a matter of finding the right technology, according to a recent PwC report, which asserts that inadequate governance explains why carriers ...
What Linus Teaches About Innovation
I have been bonked all afternoon. It's that time of year. Brooklyn's stoops, plumped by great pumpkins, are bright with autumn leaves. Sweeping up means braving the barrage of falling kernels, ...
How Virtual Agents Powered by Artificial Intelligence Can Transform Insurance
As with most industries within the financial services sector, insurance is facing the dual pressures of needing to keep costs down in a competitive environment while maintaining satisfaction ...
Harnessing the Mobile Revolution to Meet High Customer Expectations
The mobile revolution has transformed the way we interact, the way we shop, and the way we do business. Access to the internet is fast-becoming a fundamental human right. Traditional sales channels ...
Actuaries vs. Underwriters: Can Analytics Bring Them Together?
It's bad enough that property/casualty insurance companies are trying to fend off competitors in their own industry—and potential disrupters from outside—both vying to steal good risks away at ...