Viewpoints
Harnessing the Mobile Revolution to Meet High Customer Expectations
The mobile revolution has transformed the way we interact, the way we shop, and the way we do business. Access to the internet is fast-becoming a fundamental human right. Traditional sales channels ...
Actuaries vs. Underwriters: Can Analytics Bring Them Together?
It's bad enough that property/casualty insurance companies are trying to fend off competitors in their own industry—and potential disrupters from outside—both vying to steal good risks away at ...
How Great Leaders Lead
As we build on the principles presented in this series on servant leadership, we get to a core idea that raises an obvious question. The core principle: Servant leaders provide leadership. The ...
Insurance CEOs Fearing ‘Uberization’ Eye Cognitive Computing: IBM Survey
The trend of "uberization"—industry disruption caused by an unlikely outside competitor—has become a key concern of executives in and outside the insurance industry, according to a new IBM study ...
Reinsurance Execs Weigh in on the Future of the Traditional Reinsurance Industry
What will the future of the traditional reinsurance industry look like? In her book, "Making a Market for Acts of God," Paula Jarzabkowski argues that the long-term stability of the reinsurance ...
‘We Start Businesses Instead of Buying Them,’ Berkley Says in Last Call as CEO
William R. Berkley's last earnings conference call as chief executive officer of the company that bears his name lasted just over 20 minutes, with a lack of questions about a less-eventful quarter ...
Building a New Business Model at Blue Marble Microinsurance
As with many modern businesses, Blue Marble Microinsurance Inc. began with the same question entrepreneurs and innovators ask themselves every day: What can we do differently that will eliminate ...
The Top 10 Ways to Spook Policyholders
FROM THE ARCHIVES: A VINTAGE CARRIER MANAGEMENT ARTICLE FROM 2015. What are you afraid of this Halloween? That your customers might disappear like ghosts? That your competitors might pick them off ...