External Perspective
How Insurers Can Build Trust Through Customer Advocacy
For the average insurance consumer, the arithmetic is hard to ignore: The less insurers pay in claims, the more money they make. Thus is planted the seed of a doubt that so many policyholders seem to ...
Opinion: Coronavirus Lockdown Heightens Workplace Bullying and Harassment
Working from home should have liberated employees from toxic workplace behavior such as bullying and harassment. Amid the lockdowns, gone are undesired office encounters, business trips, ...
A Quarantine Dispatch on Metromile, Lemonade and Root’s Financials
Since the first article in this series, Dispatches From InsurTech Survival Island, our principal goal in analyzing the quarterly statutory statements of the most relevant U.S. property/casualty ...
Opinion: Death of the Office? Not So Much
I returned to the office this week, joining thousands of bankers from Citigroup Inc. to Morgan Stanley that are trickling back to their desks in Hong Kong. After almost five months working from home, ...
Commercial Lines InsurTech Bold Penguin Snatches Up E&S Brokerage Tech Platform xagent
Bold Penguin, a commercial insurance exchange technology platform launched in 2016, announced it has acquired xagent, an independent, single-entry, multi-quote platform for standard and surplus lines ...
Agent Efficiency, Analytics and AI Top Trends at InsurTech Week
Against the backdrop of the Global Insurance Accelerator's 5th Annual InsurTech Week, nearly 200 insurance company executives, InsurTech startup founders, and industry influencers spent the better ...
Lemonade, Root and Metromile: Can David Challenge Goliath With No Sling?
Continuing a series in which we evaluate and discuss the financial performance and operating results of the InsurTech carrier trio of Lemonade, Root and Metromile, we find continued growth and ...
Opinion: States Unwise to Tackle Climate Change by Suing Big Oil
A growing number of cities and states want to turn climate change lawsuits against oil companies into the next tobacco or opioid litigation. In principle, that seems like a truly terrible idea. Such ...