External Perspective
Breaking Down Inflation’s $30B Impact on Insurers Line By Line
Experts at McKinsey & Company estimate that inflation pushed loss costs for property/casualty insurers up roughly $30 billion last year, with nearly three-quarters of that figure coming through ...
Amazon and Netflix: Role Models for Insurers? Really?
Technology is a useful servant but a dangerous master. —Christian Lous Lange It is far too easy for people, including those who should know better—such as insurance industry professionals, ...
The Insurance Data War: How Old and New School Can Live in Harmony
Old school vs. new school. Every so often, a debate echoes down the corridor of time as the disrupters of the status quo burst on the scene with novel ways of doing things, while the established ...
How the Insurance Industry Can Tame Social Inflation
Insurance carriers, are you and your defense counsel ready for the "perfect storm" of litigation that is coming once the pandemic is over? Are your teams trained to defend against the increasing wave ...
How to Succeed in Workers Comp: A Digital Distribution Playbook
Workers compensation is inarguably the most competitive line in the commercial lines insurance market this year. According to most broker and carrier market reports, it's the only one that has ...
Commercial Litigation Funding and Social Inflation: A Non-Sequitur
Voices in the insurance industry have recently called for the regulation of commercial litigation funding on the ground that it is "a key driver of social inflation." Such calls to action lack ...
A Customer-Centric Culture Starts With One Essential Principle
When business leaders try to build a customer-centric culture, they often overlook a key issue that can doom the whole effort: Many employees don't think they have a customer. Sure, the customer is ...
Widespread Working From Home Won’t Go Away: Viewpoint
The Covid-19 pandemic has crushed the economy, sent joblessness soaring, and killed over a million people worldwide. But there are a few ways in which the pandemic may prompt society to improve, and ...