Real Customer Connections: What Valentine’s Day Teaches Insurers
When we think about Valentine's Day, we often picture hearts, flowers and romantic gestures.
But beneath the surface of this annual ...
External Perspective
Legal Finance and Insurance: From Confusion to Collaboration
We knew we were important to the insurance industry—but we didn't understand why. After this month's Insurance Insider US Executive Business Club roundtable, it's clear we are not alone in our ...
Insurance AI Pilots Without a Framework Are Risky Business
The insurance landscape is complex for many reasons. There are a multitude of products, riders and needs. Insurance is sold through four channels: company-tied agents (captive), multi-carrier brokers ...
AI for Policy and Claims: Should Insurers Build or Buy?
More insurers are dipping their toes into the AI pool. In fact, 57 percent of insurance organizations think AI will be the most important technology over the next three years. But a lot of that ...
How Carriers Can Win More Retail Broker Biz: Report
By segmenting retail brokers into tiers using premium volume, profitability and strategic alignment as factors to define top tiers, carriers can start to win more business, according to a new ...
Revisiting California’s Wildfires: A Personal Journey
PART TWO OF A TWO-PART SERIESI had been determined not to visit the scene of such grief and despair ...
An Insurance Journalist’s Perspective on Southern California’s Wildfires
PART ONE OF A TWO-PART SERIESIt was pitch black in the house and the power was off. The Santa Ana winds were howling. As planned, my ...
New Commercial Auto Exposures: The Evolution of Terror Liability Risk
While it may be too soon to talk about the insurance impact of tragic events, that is what we do in the insurance industry. So, hopefully you will understand my attempt ...
Viewpoint: Strategies for Brokers as M&A Slows and Insurance Rates Soften
The insurance brokerage industry is adapting to a changing landscape as macroeconomic conditions temper the tailwinds that have driven growth in recent years. High interest rates, historical ...
Viewpoint: What’s on Tap for Insurance Digital Marketing in 2025?
Historically, insurance has had a reputation as an industry slow to embrace change. However, it's safe to say that technology and customer expectations are leaving ...