JD Power News
Feature-Integrated Apps Drive Rising Customer Satisfaction With Digital Claims Process: J.D. Power
Digital claims reporting outperforms phone-based communications, according to a new J.D. Power study conducted in collaboration with Corporate Insight. New features and mobile app refinements by auto ...
Repair Times Decline by 5 Days, Auto Claims Costs Continue to Rise: JD Power
Rising auto insurance premiums and long cycle times have been the bane of insurers for some time. A new report, "U.S. Auto Claims Satisfaction Study" from J.D. Power, finds that the average repair ...
Consumer Confidence in AVs Grows Slightly After Two-Year Decline
Consumer confidence in fully automated self-driving vehicles has risen slightly, although overall confidence remains low, according to the J.D. Power 2024 U.S. Mobility Confidence Index (MCI) Study. ...
For Small Commercial Businesses, Insurance Satisfaction Is a Matter of Trust
Trust impacts customer satisfaction, loyalty and brand advocacy more than other factors when small businesses choose a commercial insurance provider. J.D. Power's 2024 U.S. Small Commercial Insurance ...
Rising Prices, Low Satisfaction Drive 49% of Customers to Shop For New Auto Insurance
Increased premiums combined with lackluster customer satisfaction scores are driving record numbers of auto insurance customers into the market for a new policy, according to the J.D. Power 2024 U.S. ...
Independent Agents Are Shopping Premiums Despite Record High Carrier Satisfaction
Independent insurance agents report unprecedented satisfaction with their carrier partners, but that doesn't mean they aren't keeping their options open due to the rising ...
Nationwide Tops J.D. Power Small Commercial List; Satisfaction Hits All-Time High
Despite rising interest rates and less than desirable business conditions, small business insurance consumers are increasing satisfied with the products and services offered by their insurance ...
J.D. Power: Biggest Auto Customer Satisfaction Drop in 20 Years
One-third (31 percent) of auto insurance customers in the U.S. reported a rate increase in the past year, leading to a growing number participating in usage-based insurance (UBI). This has led to the ...