Insurers’ Digital Claims Tools Failing Customers: J.D. Power
Calling the trend "worrying," J.D. Power's new property claims satisfaction report indicated that insurers' digital tools to speed the claims process are not pleasing ...
JD Power News
Auto Insurance Shopping – and Switching – Increases
Drivers are not only shopping around for auto insurance more than ever, they are switching carriers. According to a quarterly report from J.D. Power, in collaboration with TransUnion, the quote rate ...
Customer Satisfaction With Digital Claims Declines Again: J.D. Power
Customer satisfaction with insurers' digital claims systems declined for the second consecutive year, according to a J.D. Power survey of auto and home ...
Erie and Auto-Owners Earn Top Spots in J.D. Power Independent Agent Satisfaction Study
Independent agents have never been more satisfied with their carrier partners, and overall satisfaction for both personal and commercial lines has once again reached an all-time high, according to ...
P/C Insurance Digital Claims Management Stalling: J.D. Power
The property/casualty insurance industry is falling behind financial services and utilities providers when it comes to the digital customer experience, according to the J.D. Power 2021 U.S. Claims ...
Usage-Based Insurance Provides Strong Benefits to Insurers, But Consumer Adoption Remains Low
Usage-based insurance (UBI) availability continues to grow for auto insurance customers, but customer adoption rates remain sluggish. According to the J.D. Power 2018 U.S. Auto Insurance Study, 42 ...
3 Tips for Commercial Insurers Pursuing Technological Change
Commercial insurers, like other carriers, are gearing up for some major technology-driven transformations. Here, we list three ways that insurers can ready their organizations for the changes to ...
Why Insurance Headquarters Must Evolve
Disruptions across the insurance industry over the past decade have been nothing short of exhilarating. We have witnessed a dramatic shift in the leaderboard thanks to the rise of companies like ...
Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...