independent agents News
Carriers, Agents Gain Plenty by Keeping Small Biz Customers Happy With Claims Processing
If carriers and agents can handle their small business clients' claims well, they could be better positioned to keep their customers happy. Approximately 94 percent of small business owners who said ...
Direct-to-Consumer Auto Insurance Keeps Gaining Traction: J.D. Power
Direct-to-consumer auto insurers appear to be gaining serious market traction, according to a new report from J.D. Power. The firm reports that auto insurance revenue hit $245 billion in 2018, ...
Alive and Well: Reports of the Death of the Independent Agent Were Greatly Exaggerated
When I began my career as a journalist covering the insurance industry back in 1981, many of my early stories reported on dire warnings in a series of studies and expert pronouncements predicting the ...
Disrupting Distribution: What’s Changing, and Why Digital Marketing Is More Important Than Ever Before
Independent agents and brokers play a critical role in the insurance ecosystem. According to the Insurance Information Institute, independent agents and brokers account for more than 40 percent of ...
Why Google’s Online Insurance Experiment Failed: The Insurance Industry Sounds Off
The insurance industry had a lot to say about what Google did wrong a day after the search engine giant said it would be pulling the plug on its year-long Google Compare experiment selling auto ...
Small Businesses Want Their Insurance Agents AND the Internet: PIA Research
Commercial lines customers – particularly small business owners – still prefer working with independent insurance agents in the Internet age, new industry research has found. At the same time, ...
CNA Launches Quote Advantage Tool for Small Business Segment
CNA on Friday unveiled its new Quote Advantage tool, the latest upgrade for CNA Central, the company's online automation platform for independent agents. According to a company statement, the new ...