empathy News
Beyond the Call: How Real-Time AI Lets Insurers Deliver Calm During Storms
When extreme weather events strike, property/casualty insurance providers can count on a deluge of customer service calls from policyholders with high personal and financial stakes. Each weather ...
Empathy Can Help Employees Struggling to Work From Home
After the coronavirus pandemic hit, legions of workers and managers started working at home, leaving familiar office environments behind. Some employees may struggle with the isolation and ...
An Empathetic Approach to Leadership and Insurance
The first point of contact with an insurer for most consumers is when they take out a policy or when they make a claim—neither of these experiences are easy or straightforward at best. At worst, ...
Effective Leaders Are Optimistic and Caring
Optimism and caring: These are two qualities of an effective leader worth considering. According to a recent blog posting from the Center for Creative Leadership, both are often key qualities of ...
Good Bosses Help Employees Navigate Through Troubled Personal Matters
Even the best employees can have personal circumstances that crop up and interfere with performance and success. A good boss/employer keeps this in mind and helps staff members navigate those trouble ...
InsurTech Profile: Kordinator Adds Empathy to Automated Customer Service
Automated customer service is a fact of life. In fact, many people are more comfortable sharing personal details with a machine than with a human. But automation must appreciate that not every ...