empathy Archives - Carrier Management

Empathy Can Help Employees Struggling to Work From Home

After the coronavirus pandemic hit, legions of workers and managers started working at home, leaving familiar office environments behind. Some employees may struggle with the isolation and ...

An Empathetic Approach to Leadership and Insurance

The first point of contact with an insurer for most consumers is when they take out a policy or when they make a claim—neither of these experiences are easy or straightforward at best. At worst, ...

Effective Leaders Are Optimistic and Caring

Optimism and caring: These are two qualities of an effective leader worth considering. According to a recent blog posting from the Center for Creative Leadership, both are often key qualities of ...

Good Bosses Help Employees Navigate Through Troubled Personal Matters

Even the best employees can have personal circumstances that crop up and interfere with performance and success. A good boss/employer keeps this in mind and helps staff members navigate those trouble ...

InsurTech Profile: Kordinator Adds Empathy to Automated Customer Service

Automated customer service is a fact of life. In fact, many people are more comfortable sharing personal details with a machine than with a human. But automation must appreciate that not every ...

Empathy Can Help Employees Feel Better About Their Jobs and Selves

A company stands to benefit if its employees form connections with others built on empathy, according to a new Harvard Business Review article, which argues that employees who show they care about ...