A division of Allianz is debuting a video streaming service that lets customers send images in support of their property claims. AIG in the UK will give its customers the ability to upload accident video or photos via the cloud, made possible with a partnership deal.
Allianz Insurance has launched Allianz Site View, a video streaming service that lets customers send images and video clips or conduct live video interactions with the insurer in support of their property claims.
To make this happen, the UK-based subsidiary of Allianz SE, partnering with 360Globalnet, a provider of digital products and services, Allianz has developed Allianz Site View to allow both personal and commercial property customers to instantly share information about their claims, Allianz Insurance said in a statement.
When a customer provides notification of a claim, an Allianz Site View link can be sent via SMS or email. The customer can then choose to upload images, documents, video clips or start a live video feed, at a time which is convenient for them, Allianz explained.
During the pilot, the speed of this technology enabled Allianz to settle a number of claims more quickly, the company confirmed.
AIG’s UK arm said it will partner with VUEcloud Ltd., a UK software technology provider for the commercial auto industry, to provide an enhanced claims service to motor fleet customers by harnessing cloud-based technology.
The new service, powered by VUEcloud, enables policyholders who have been involved in an accident to upload files directly to the cloud, such as photos and video footage from any Internet-enabled device, including smartphones, laptops and dashcams, where AIG can access them instantly.
“This is a great step forward in our motor fleet claims service and another example of AIG working with its select partners to deliver innovative solutions for our customers,” said Steve Agutter, head of European Claims at AIG.