The Future of the Insurance Customer Experience Is Unity, Personalization
In a competitive insurance landscape, delivering the best customer experience goes beyond simply processing claims. It means creating efficiency for everyone in the value ...
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The Workplace Is Changing; So Are the Risks for Employment Discrimination Claims
As technology and social changes transform the workplace, employers and their insurers face a growing risk of employment discrimination claims and lawsuits.
I had been determined not to visit the scene of such grief and despair ... Although it may not be discussed as frequently as claims in commercial insurance, a negative premium audit experience can be just as likely as a poor claims experience to ... The wave of technological advancements generating, storing and using data has spurred on InsurTechs interested in revolutionizing insurance businesses, including those ... Commercial auto insurance has experienced poor performance in aggregate, but the industry has also seen pockets of improvement resulting from considerable and unique ... It has been 11 years since commercial auto loss ratios have outperformed the greater property/casualty industry. 
Revisiting California’s Wildfires: A Personal Journey
PART TWO OF A TWO-PART SERIES
The Future of Premium Audits: Using AI Assistants to Streamline Data Collection
Progressive: Policies Grow Faster Than Workforce
Parts of Progressive's year-end earnings call early this month sounded a bit like Lemonade's Investor Day last year—with both focused on how automation supports growth without adding people. In ...
Lemonade: 700K Customers on the Car Waitlist
While Allstate's CEO Tom Wilson named GEICO and Progressive when asked about the ability to grow auto insurance in 2025 as competitors do the same, no one on Allstate or Progressive's earning calls ...
Allstate: How Can You Save on Auto Insurance?
Helping customers to save money is part of the go-forward plan at Allstate, aimed at boosting retention levels that fell in response to rate hikes in recent years. Now that Allstate's combined ratio ...
The Growth of a New Wave of Distribution Startups in Commercial Auto Insurance
Better Results Ahead? Technology Improvements in Commercial Fleets
Why Insurers Struggle to Underwrite, Price and Reserve for Commercial Auto Risks