Leadership
Lessons From Two Customer Experience Legends
Earlier this year, in the span of just a couple weeks, the business world lost two great customer experience strategists. Jack Bogle was the founder of Vanguard Investments, which is now the ...
Analysts Curious About AIG 200 Transformation Initiative; Details Wanted
Less than two years after Brian Duperreault took the helm at American International Group, his first big accomplishment has become clear: The carrier's P/C business is on track to produce an ...
Effective Leaders Are Optimistic and Caring
Optimism and caring: These are two qualities of an effective leader worth considering. According to a recent blog posting from the Center for Creative Leadership, both are often key qualities of ...
Autonomous Vehicles: InsurTech Investors Push for a Front Row Seat
Before manufacturers let autonomous vehicles loose on public roadways, they'll have to show that their driverless cars are a lot better than humans at getting from Point A to Point B without ...
Celebrating Great People
My 91-year-old father had been a lonely man since he stopped working just a decade ago. Regularly, he'd ask me to contact friends from his youth or colleagues he'd worked with during the 1950s and ...
An Engaged Manager Can Recharge Uninspired Employees
Managers deal with this everywhere: unengaged employees. Becoming more involved in their teams' day-to-day activities can help reverse this. According to The Center for Creative Leadership, greater ...
Carriers and InsurTechs Go Together Like Peanut Butter and Chocolate
If you had visited the Berlin Industrial Exposition of 1879, you would have been transfixed by a new kind of train that seemed to move by invisible means. It was powered not by steam but by ...
Cheating Spouses More Likely to Pursue Workplace Misconduct: Study
People who cheat on their spouses are a lot more likely to engage in misconduct in the workplace, according to a new academic study. The researchers looked at the records of police officers, ...