The Highs and Lows

Looking across different slices of the data from two years of surveys, a few numbers stand out among a range of scores that generally fell between 5 and 6. The lowest "helpfulness" scores for any ...

Survey Format; Participant Profile

Nearly 400 agency representatives (390) responded to the survey that asked four basic questions: How do you score your relationships with carriers and carrier technology in helping you to perform key ...

Nowhere to Go But Up

While the overriding theme of the DCC report was the fact that the latest survey results generally corroborate a collection of mediocre scores for carrier technology from agents and just slightly ...

When Vehicle Claims Surge: How to Weather the Storm

Unpredictable and severe weather patterns are a continuous and growing concern for property/casualty insurance companies. In fact, data findings from a new study in the journal Naturedemonstrate that ...

Q&A: The Title Procurement Process

Q: In the process, who is procuring the title from whom? A: The salvage yard is procuring the title from the insured (or lienholder) on behalf of the insurance company. Q: Can you describe the ...