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What We’re Doing to Attract Talent to the Industry: AM Best Rating Services CEO
Ten years ago, I started asking myself a question: What have you done to attract talent to the insurance industry? It was around that time we began hearing about the impending "talent gap," the ...
For Insurers, Digital Ecosystems Are Now Vital Economic Tools
It is clear that traditional end-to-end business models are breaking down in every industry, including insurance. In the digital era, the standards of service are continually rising, making it ...
Not-So-Strange Bedfellows: Agents and Digital Insurers
Amazon distributes e-books on iPads. Samsung supplies smartphone screens to Apple. "Coopetition" is nothing new in the business world. In fact, new partnerships are constantly forming that ultimately ...
ESG in Insurance Underwriting: European Insurers Lead the Way
There's a gripping moment in Shakespeare's "Othello" when Cassio, hoodwinked by Iago into losing Othello's trust, repeats, "Reputation, reputation, reputation! O, I have lost my reputation! I have ...
Carriers Will Gain Plenty in 2021 by Tackling Their Tech Challenges
As we headed into 2020, and prior to the impact that resulted from the pandemic, many carriers had made investments to digitize. But amid many business priorities is where digital transformation ...
Insurance Commissioner’s Perspective: Innovation as a Driver for Change
Social justice is an easy goal on which to agree, though as the events of the past year have taught us, we often fall short transforming the aspirational into reality. That doesn't mean we stop ...
What the NAIC’s Guiding Principles on AI Say
"AI will be life-changing for insurance companies and consumers alike, raising the question of how regulators can ensure that models and algorithms and machine learning don't simply scale-up the bad ...
Why Auto Insurance Companies Should Drop Credit Score
COVID-19 has exacerbated socioeconomic inequality and exposed vast racial and economic disparities in America. Millions have lost their jobs, and research shows that historically under-resourced ...