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2016 P/C Insurer Annual Statement Highlights: Immigrants, Brokers and the E-Street Band
We've been reviewing the annual reports of property/casualty insurers over the past few weeks to unearth interesting insights from executives and board chairmen. What follows is a subjective ...
Why Your Best Talent Is Leaving—and Four Ways to Win Them Back
Most leaders of companies today recognize the importance of having engaged people at work. Yet research from the Metrus Institute, Gallup and others say that between 50 percent and 80 percent of ...
Usage-Based Insurance Apps: Opportunity or Obstacle?
It's been almost a decade since Progressive launched its usage-based insurance (UBI) program, Snapshot, aimed at more closely aligning driving behavior with auto insurance rates. And although other ...
Young Agents Want the Tech Tools Needed to Compete Against InsurTechs
With so much attention lavished on InsurTech startups that vow to replace them, young insurance agents feel they are being shortchanged in the race to invest in insurance technology. Just give them ...
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
ProPublica, Consumer Reports Respond to Criticism of Report on Auto Insurance Prices in Minority Areas
ProPublica and Consumer Reports have issued a response to the opinion column by Insurance Information Institute's James Lynch criticizing their report, Minority Neighborhoods Pay Higher Car Insurance ...
I.I.I. Viewpoint: Why ProPublica’s Auto Insurance Report Is Inaccurate, Unfair and Irresponsible
It looks like ProPublica failed its first actuarial exam. The renowned investigative journalism website has, along with Consumer Reports magazine, published reports that auto insurers systematically ...
Autonomous Vehicles, Smart Homes Lead to Shifts in Exposures—and Underwriting
Today's insurers want to be there for their customers—literally. With sensors of various kinds in policyholders' cars, homes and personal devices, "exposure data tracking" is rapidly becoming a ...