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Shopping With Assisted Online Chat Helps Drive Close Rates
Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...
Unlearn, Relearn and Deep Learn or Be History: Carrier Implications of Machine Learning
Something weird happened recently: My mum asked me if I had heard of this thing called machine learning (ML). Other than thinking she is hanging out with the wrong crowd, it got me thinking how ...
Celent Report: P/C Innovation Picking Up Steam But Not ‘Disruptive’ Yet
The people specifically charged with moving innovation forward at property/casualty insurance companies are more optimistic about reaching their goals and garnering organizational support for their ...
Rethinking Insurance Work: How Claims Processing, Agent Jobs Will Change
Technology, artificial intelligence (AI) and the Internet of Things (IoT) offer new opportunities for insurance companies to be more cost-effective and innovative. However, in order to maximize these ...
Insurance Industry Disrupters Lead to New Risks, Uncertainty Among Insurers
Disruptive trends in the insurance industry are changing the risk landscape and creating an atmosphere of uncertainty as insurers seek to move forward in the wake of new technology and transforming ...
Reinsurer Scopes Out Innovations on the Horizon
As the world has advanced, we have seen some astonishing developments in technology. Computers used to fill a room; now one can sit on the palm of your hand. Phones once required an operator in a ...
Cognitive Computing Takes Off
Cognitive computing is catching on fast among property/casualty insurance companies, which are embracing the new technology in pursuit of labor efficiency more than labor replacement—at least for ...
Bridging the Expectation Gap Between Millennials and Baby Boomers
The rapid pace of technological development is transforming the way customers interact with many industries, and insurance is no exception. With the rise of mobility, expectations about communication ...