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Build a Happy Insurance Workforce, Boost Customer Satisfaction With These 4 Steps
When employees feel valued and they have the tools and information they need to do their jobs, they perform better, which can translate directly into higher customer satisfaction. This is true of any ...
Advanced Analytics Can Help Insurers Boost Customer Service at Multiple Points
The one constant in insurance is that there will always be new innovations and trends that suddenly disrupt the industry. Some of the newest disruptive forces include the Internet of Things (IoT), ...
Navigating the Fourth Industrial Revolution With Insurance-Managed Services
Through the ages, industrial revolutions have been the harbingers of great change not just for one industry but very often for the entire civilized world. When you consider Samuel Slater's invention ...
Burand’s State of P/C Insurance Industry, Part 1: Agencies Facing Paradigm Shift
The property/casualty insurance and group benefits industry is changing faster than ever—or at least faster than any time in any reader's history. Many factors are responsible for the change. Part ...
Does Consumer Watchdog Founder Want Asimov-like Rules for Robot Cars?
A virtual grin arose on the face of Harvey Rosenfield with the mention of Isaac Asimov's Three Laws of Robotics. The mention was made during a phone call, but the overwhelming satisfaction of a smile ...
Pairing Underwriters With Machines
Risk assessment has always been one of the most challenging and time-consuming pieces of the underwriting process, but with the help of machine learning, natural language understanding (NLU) and ...
Where Business Leaders Should Spend More of Their Time (But Don’t)
Imagine a place where executives could go to discover striking new ways to improve their business. A place where, just by visiting, the executives come away more energized and their employees become ...
GA Delivers Profit Fix For Regional, National Carriers With No Agency Force Disruption
As competition heats up, eroding underwriting profits across the industry, regional insurance carriers are carefully reviewing their books of business and putting renewed focus on the most profitable ...