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High Customer Satisfaction Leads to New Challenges for Insurers
Record-high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of ...
Unblocked by the Chain, Smart Ledger Systems Are ‘The Thing’ to Insure
The swollen tide of cryptocurrency mania appears to be receding, leaving perhaps the firmer ground of blockchain behind. But blockchain tides are also turning. Blockchains are slow, expensive and ...
Note to Insurers: Put Down Your Spreadsheets
This is the fourth in a series of articles by Valen Analytics looking at the hurdles that insurers must overcome to effectively implement and gain value from data analytics programs. Every tool has ...
Insurers Tap Satellite to Monitor Property Changes, Fraud
After last year's three-hurricane punch, several U.S. agencies issued disaster fraud alerts. But the government isn't the only target of scammers after weather-related catastrophes. Property/casualty ...
ALI Restatement Brings Change and Uncertainty for Carriers
The American Law Institute (ALI) is the preeminent independent legal organization in the United States producing scholarly work in the legal field, including the Restatements of Law. The ALI entered ...
Prejudice and Pride on the Road to the C-Suite: The Story of XL Catlin’s CDO
Math has been the one constant in Henna Karna's life. The chief data officer of XL Catlin today heads up the data and digital transformation team at the global property/casualty insurer and ...
PartnerRe Celebrates Its First 25 Years—When Everything and Nothing Has Changed
During PartnerRe's first 25 years as a reinsurer, everything has changed and nothing has changed. From its roots as a pure catastrophe player, PartnerRe has dramatically evolved—or ...
A CEO Needs to Be Authentic, Optimistic and Resilient: PartnerRe’s Clarke
When PartnerRe acquired SAFR in 1997, it expanded its scope of business, moving quickly from being a monoline catastrophe reinsurer to a multiline company. Along with that purchase came PartnerRe's ...