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Insurers’ Growth Strategy: It’s All About Results
Insurance companies today are all targeting profitable growth. There's a buzz in the marketplace that one can shoot in any direction and hit their target. It's not that easy, however, because real ...
Stunning Successes: InsurTechs Positioned for Network Control and Market Dominance
John D. Rockefeller was easy to overlook. He didn't drink alcohol, smoke, swear or lose his temper. He ate no more than was necessary and went to bed early. Yet, he and his partners at Standard Oil ...
Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers
Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...
Reputational Risk: A Strategic Element
A company's reputation cannot be seen, touched or assigned a balance sheet value. It is a perception, a feeling that keeps customers coming back and bringing others if the experience is that good. ...
Wasted Opportunity for Reinsurers?
There is a recurring observation that Adrian Jones and Matteo Carbone have included in all of the articles about financial results they have written this year: Reinsurers are paying much of the ...
Toxic Cultures: How Bad Customer Experience Impacts Employees
Are you trying to create a great customer experience in your organization? If you're focusing on your customers to accomplish that, then you're already missing half the story. That's because the ...
A New Baseline: InsurTech Shifts Insurer Expectations of Core Vendors
For decades, the insurance industry has bought, sold, replaced and implemented technology solutions in a predictable pattern. Analyst firms collected anecdotal and hard data on purchasing patterns ...
Technology, Trust and Ethics: An Actionable Governance Toolkit for a Disruptive Time
The Fourth Industrial Revolution has ushered in a brave new world few of us can begin to fathom— including those who fancy themselves cutting-edge techno-geeks, super experts and digital business ...