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AI in Claims Operations: Lessons Culled From the Early Innings
While there are many different segments of the commercial insurance industry, they often share a similar story. From my vantage point, the workers compensation system was designed to help both ...
Understanding Innovators: How to Motivate New Product Development and ‘Explosive Growth’
The former head of a global life reinsurer's innovation studio has worked in locations as far apart as Singapore and Toronto. But if you want to hear what impresses him these days, steer the ...
Executive Viewpoints: Getting the Most From a Mentor
When QBE North America Chief Operating Officer Daniel Franzetti reached out to an executive for some advice early in his career, he didn't get what he expected. In fact, the would-be mentor's ...
Phase Two of Insurance Innovation: Exploring ‘How-To’ Questions
When Celent's Michael Fitzgerald started asking carrier executives how important innovation was to their business strategies back in 2013, 30-40 percent would say it was "somewhat important" rather ...
Insurers Dabbling With Smart Home Tech, but No Winning Model Has Emerged
An instinct for self-preservation has carriers dipping their toes into the smart home technology space, but no U.S. insurer has taken a full plunge so far. The industry hasn't settled on how it ...
‘Underwriting by Google’ Leads to Wrong Answers on Autism Drivers
A chief underwriting officer of one of the largest P/C insurers once said to us, "I don't know what the next asbestos will be, but it will be whatever causes autism." The rate of autism spectrum ...
How a Wisconsin Mutual Insurer Became a Model Innovator
The most innovative ideas in the insurance industry don't always come from global mega insurers with large teams of technology experts that spend all their time devoted to imagining new ways of doing ...
Storytelling Is a Key Soft Influencing Skill, Says UK Consultant, Coach and Storyteller
While everyone has a story to tell, many people fail to realize just how interesting they are. They simply need to learn to tap into their life experiences—and sometimes a coach can help them pry ...