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Not Magic, But Design Thinking Works
There is so much talk about the need for the insurance industry to innovate. More and more emphasis is being put on innovation. Heck, even AM Best has decided that it needs to assess innovation as a ...
Design Thinking Basics
Design thinking is a methodology used by designers to solve complex business problems and find desirable practical solutions always with the focus on the benefit to the end user. Design thinking is ...
Quantum Computing Risks Overblown: Insurer Use Cases Revealed
Within financial services, quantum computing is getting a lot of attention. Recent publicity is flourishing, thanks to quantum commercialization efforts. Fears about the worst-case scenario—the ...
After Crisis, It Won’t Be Business as Usual—It Will Be Business Done Better: Opinion
As the insurance industry begins to settle into the new norm of working from home (WFH), most companies will be questioning the very fundamentals of their day-to-day operating models. Staff will, of ...
8 Things That Will Never Be the Same in Insurance After COVID-19
More than any human, COVID-19 is driving a digital transformation of the insurance industry. Everything about the way the industry has traditionally worked is under challenge due to the quarantine, ...
Why Leveraging AI Now Will Improve Customer Experience in the Future
Insurance customers don't have lofty expectations. They simply want a fairly priced policy that fits their lifestyle, prompt and efficient solutions, and authentic interactions. And the majority ...
Why New York Circular Letter No. 1 Matters to P/C Insurers
The topic of New York's Insurance Circular Letter No. 1 (2019), issued on Jan. 18, 2019, came up frequently during conversations with insurers in January and February (before the 2020 Pandemic became ...
Prioritizing Employee Well-Being in Difficult Times
Peter Kellogg, the owner of IAT Insurance Group, has always said: "Take care of your employees and they will take care of your business." For those of us with a direct role in talent management at ...