Surveys
J.D. Power Agents’ Survey Reveals Top-Ranked P/C Carriers (Story in Charts)
Neglected no more. Independent agents are feeling the love from property/casualty insurance carriers—and the scores they are giving carriers are moving higher, J.D. Power reports. According to ...
Carrier Competition Heats Up Over Better Agent Digital Experiences
Agent digital experiences are moving to the forefront of property/casualty insurance carrier tech strategies, according to a survey report published by Celent late last week. Just having a web portal ...
Pandemic Pressure: Clients Want Insurance Agents to Find New Ways to Protect Assets
Insurance agents are facing increased pressure from their clients to find new and broader ways to protect their assets through the ongoing pandemic, a Nationwide survey concludes. Clients want agents ...
Climate Change Returns as a Top Insurance Industry Concern
Climate change has returned to the top of the list of insurers' biggest concerns as the vaccine roll-out and gradual lifting of health restrictions see pandemic fears ease in many countries. Global ...
Home Insurers Struggle With Customer Loyalty in Changing Housing Market: J.D. Power
Home insurers have struggled to develop products and services designed to maximize customer lifetime value for the growing population of baby boomers migrating from home ownership to renting, ...
Carriers Prioritize Using Data for Pricing Decisions, Customer Experience: Study
The vast majority of carriers are prioritizing the use of data and analytic technologies to inform decisions on pricing, according to a new study conducted by Celent and commissioned by Equisoft. The ...
Confidence in MGA Sector Highest in Three Years: Survey
Confidence in the MGA sector has improved despite the pandemic and is now at its highest level in three years, according to a new survey from global law firm Clyde & Co. In fact, 69 percent of ...
U.S. P/C Mutual Insurers Still Saw Premium Growth Despite 2020 Pandemic Givebacks: AM Best
U.S. P/C mutual insurance companies held their own in 2020 despite returning significant levels of premiums during the pandemic. In fact, net premiums written grew by 1.4 percent even with all the ...