CTO / Technology
Insurance-University Partnerships: Zurich AI Lab; ACORD Executive Ed
Collaborations between insurance industry enterprise and universities were announced this week—one between ACORD and St. John's University and the other between Zurich Insurance Group, the ...
AI Investments Are Top Priority; Hourglass Workforce Structure Takes Shape: Insurance CEO Survey
"We are very bullish on AI, and we're leaning into it." That's how Alan Schnitzer, chief executive officer of Travelers, responded to a recent question from an investment analyst who wanted specifics ...
Conservative Activist Sues Google Over AI-Generated Statements
Conservative activist Robby Starbuck sued Google on Wednesday, alleging the tech giant's artificial intelligence systems generated "outrageously false" information about ...
Survey Shows Homeowners Warming to DIY Digital Claims, Insurance Processes
Nearly 80 percent of U.S. homeowners would use their smartphones to document property damage for an insurance claim, according to a new survey that suggests self-service digital tools could play a ...
Acrisure to Lay Off 400 Employees; Cites Tech Advances, AI Integration
Acrisure announced it will implement layoffs to its accounting workforce beginning in early 2026, citing advancements in technology and artificial intelligence. The company said 400 employees will be ...
High Demand for Gen AI Insurance; Buyers Say They’ll Pay More: Report
A new survey of corporate insurance buyers reveals widespread interest in buying insurance to cover Gen AI risks—and a willingness to pay up 10-20 percent more in organization-wide insurance ...
AI Lets Call Center Agents Focus on Customers
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes ...
Insurance AI Pilots Without a Framework Are Risky Business
The insurance landscape is complex for many reasons. There are a multitude of products, riders and needs. Insurance is sold through four channels: company-tied agents (captive), multi-carrier brokers ...
How Gen AI Is Transforming NAIC Reporting Compliance
U.S. insurers face significant operational and compliance challenges as they adapt to evolving NAIC reporting requirements.
With updates ...