Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
Chubb’s Chief Culture Officer Leads by Example
Holding the position of chief culture officer is no easy task. It takes flexibility, empathy and an inherent ability to listen—to both what is said and unsaid. With a background in retail banking, ...
Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers
Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...
Insurers Tap Satellite to Monitor Property Changes, Fraud
After last year's three-hurricane punch, several U.S. agencies issued disaster fraud alerts. But the government isn't the only target of scammers after weather-related catastrophes. Property/casualty ...
The P/C Insurance Industry’s #MeToo Moments: Part 1 of a Series
Countless women have faced sexual harassment in the workplace over generations. The scope of the problem gained significant attention in the last year with the #MeToo movement, which itself has led ...
Adjuster Licensing Requirements Onerous, Costly
How many states require licensing of staff and/or independent adjusters? As a carrier or an adjusting firm, if you don't know, you just might be in violation. Currently, 34 states require independent ...
Telematics Tech Coming Into Its Own With Commercial Auto Insurers
Though adopted early by personal lines insurers, telematics technology is just coming into its own in the commercial auto space. According to Zach Schmiesing, director, Commercial Lines, ...
CEO Viewpoint: Empowering People Key to Innovative Carrier’s Success
Although technology may be top of mind for Acuity Insurance's president and chief executive officer, it's the people that make the insurer a standout. The answer to the question of whether to ...
CEOs Must Know Tech
As a CIO turned president and CEO of Acuity Insurance, Ben Salzmann said there were some things that hindered his career path to the top. "Yes, in some ways things have improved, because CEOs have ...