Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
CEO Viewpoint: Empowering People Key to Innovative Carrier’s Success
Although technology may be top of mind for Acuity Insurance's president and chief executive officer, it's the people that make the insurer a standout. The answer to the question of whether to ...
CEOs Must Know Tech
As a CIO turned president and CEO of Acuity Insurance, Ben Salzmann said there were some things that hindered his career path to the top. "Yes, in some ways things have improved, because CEOs have ...
Captive vs. Independent Agents: Carriers Are Committed to Multiple, Evolving Distribution Channels
Despite the grim outlook forecasted for U.S. agents in a 2013 report by McKinsey & Company, both captive and independent agents remain a viable segment of carrier distribution channels. Even with ...
GEICO, Farmers, Travelers and More Rally Adjusters for Harvey Cat Losses
Teams of insurance adjusters from GEICO, Farmers, Travelers, USAA and State Farm mobilized in Texas on Aug. 25 even before Hurricane Harvey slammed into the Texas coast late that evening. The ...
Insurers Focus on Unconscious Bias to Improve Underwriting Results
Focusing on the reasons behind decision-making has prompted some insurers to question whether certain judgments affect underwriting decisions in a negative way. Morris "Mo" Tooker, head of Middle ...
Seeing the Future of Claims and Insurance Through a Virtual Lens
Virtual and augmented reality could be a game changer for claims, allowing easy-to-access training modules for claims staff, loss control professionals and even workers already on jobsites. So, what ...
American Family Using Smartphone App in UBI Driver Safety Program
The average driver spends more than 10 percent of every trip using a smartphone, according to TrueMotion, a technology company that has teamed up with American Family to improve driver safety and ...
Insurance Industry Claims Staff Benefit From Good Business Writing Skills
Insurers focused on improving customer service through new technology shouldn't forget that good writing skills can also impact a company's bottom line. Offering business writing education to new ...