Executive Viewpoint
A Language Lesson for P/C Insurers
InsurTech leaders speaking at the InsureTech Connect Conference in October had a message for traditional insurers they have probably heard before: The language that insurance agents and carriers use ...
Embracing the Future of Catastrophe Modeling
This year, 2017, marks the 30th anniversary of the beginning of catastrophe modeling. Back in 1987, after a few quiet decades of natural catastrophes in the United States, the idea of ...
Agents Still Rule; Consolidation Ahead, State Auto CEO Says
As part of our continuing look at the Future of Insurance (kicked off in the third-quarter edition), Carrier Management asked State Auto CEO Michael LaRocco his view on the question of how insurance ...
Standing Up a New Insurance Carrier: Super Regional State Auto Goes Digital for Real
A lot of property/casualty insurers are talking about digital transformations these days but the change taking shape at a midsized super regional carrier in Columbus, Ohio is different from the rest, ...
A Gemba Walk Helps Leaders Lead Better: American Family CEO Salzwedel
Take a Gemba walk. That's a leadership tip from Jack Salzwedel, chairman, president and CEO of American Family Insurance. In a Dec. 1 LinkedIn blog posting, Salzwedel outlined what the word means and ...
Handling Tough Negotiations: Advice from a Chief Claims Officer
Many people think about negotiations in a formalized way: offer, demand, counter, counter to the counter and so on. This back-and-forth dance can make many feel uncomfortable. However, negotiation is ...
Former CNA Chair Chookaszian Reveals the Industry’s Unused Asset: Customers
When you serve as a director for five public companies and two dozen insurance technology service providers, you travel quite a bit. Sharing economy innovations have opened a world of new experiences ...
Machine Learning at an MGA
Machine learning, AI, cognitive computing and predictive analytics—terms that are oftentimes used interchangeably these days—are washing over the insurance industry with promises of increased ...