Executive Viewpoint
Former CNA Chair Chookaszian Reveals the Industry’s Unused Asset: Customers
When you serve as a director for five public companies and two dozen insurance technology service providers, you travel quite a bit. Sharing economy innovations have opened a world of new experiences ...
Machine Learning at an MGA
Machine learning, AI, cognitive computing and predictive analytics—terms that are oftentimes used interchangeably these days—are washing over the insurance industry with promises of increased ...
CEO Perspective: Giving 100 Percent to Build, Sustain Culture
You don't hear many kids say, "When I grow up, I want to work in insurance." Admittedly, even I didn't think insurance was very "cool" at a young age. How can the insurance industry stack up against ...
One Zurich NA Adjuster’s View of Hurricane Harvey
After Hurricane Harvey moved out of the Houston area, Steve Sherin, an executive general adjuster for Zurich North America, spent five days there assessing claims. Because of the extent of the damage ...
Weathering Storms Together: How Zurich North America Responded to Recent Hurricanes
With each hurricane or major catastrophe, like hurricanes Harvey, Irma and Maria, insurers step up and are at their best. It's times like these when our customers need us most. Even before a disaster ...
The Role a CEO Should Play in Carrier-Agency Relationships
Years ago during a particularly challenging time for Arbella, the trust we had built with our independent agents was severely tested. On the advice of Arbella's vice chairman and my long-time mentor, ...
Eyewitness to Hurricane Destruction: TOPA Insurance CEO Shares Caribbean Experiences
When Topa Insurance Group President and CEO John Donahue arrived in the U.S. Virgin Islands (USVI) just a few days after Hurricane Irma hit, one of the first things he noticed aside from the utter ...
CEO Viewpoint: How Biz Insurers Can Jump on the E-Commerce Bandwagon
It seems like InsurTech has become the term du jour over the last nine months. It is often used to imply destruction, disintermediation, disruption and disaster (the four Ds) for the insurance ...