Technology & Analytics
Carriers Using AI for Claims but Adoption Is Fragmented, Report Shows
Excitement about adopting artificial intelligence technology is palpable in the insurance industry, but the reality is that while most carriers use artificial intelligence technology, few use AI at ...
Study: AI May Be Tempering Insurer Hiring
The share of insurance companies planning to maintain their current staff size over the next 12 months has reached a 15-year high, while just 7% of insurers plan to reduce headcount in 2026. Aon and ...
How Artificial Intelligence Is Changing Cyber Risk in 2026
Artificial intelligence will continue to significantly change the cyber insurance landscape in 2026 by empowering attackers and defenders alike, experts say. "AI will fundamentally reshape cyber ...
The Decision-Native Insurer
The insurance industry is on a treadmill of continuous turning points. Four years into insurer AI experimentation, carriers are discovering that technology alone doesn't rewire an institution. ...
How Modern Is ‘Modern Enough’ for Insurance Applications?
The insurance industry is haunted by a persistent narrative: unless every system is rewritten, replatformed and reimagined by next Tuesday, the enterprise architectural house of cards will collapse. ...
Why Claims AI Build vs. Buy Decisions So Often Miss the Mark
Claims leaders are under constant pressure to "do something with AI." Boards want road maps. Competitors announce pilots. Adjusters are overloaded and looking for relief wherever they can find it. In ...
Beyond Automation: The Emerging Role for Contextual AI in Insurance
The wave of excitement about artificial intelligence is breaking across virtually every industry. We are discovering in the insurance industry that the current generation of tools may have the ...
Telematics and Trust: How Usage-Based Insurance Is Transforming Auto Coverage
What if your car insurance reflected how you actually drive, not just who you are? That question is no longer hypothetical. In 2024, more than 21 million U.S. policyholders shared telematics data ...