Watermark Consulting Archives - Carrier Management

Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards

Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...

Why Insurance Headquarters Must Evolve

Disruptions across the insurance industry over the past decade have been nothing short of exhilarating. We have witnessed a dramatic shift in the leaderboard thanks to the rise of companies like ...

Forget Big Data—Try Focusing on Small Data

In their rush to jump on the big data bandwagon, many organizations have lost sight of a much simpler yet effective source of customer insight: "small data." Big data is about synthesizing, mining ...

Customer Experience, Stock Performance Linked: Watermark Consulting

Public companies ranked poorly by customers also saw their stock market values decline over the past seven years while leaders in customer experience soared past the S&P 500, a consulting firm ...

Study Shines Light On Link Between Customer Experience, Stock Performance

Companies that deliver a great customer experience are rewarded – by Main Street and Wall Street. That's the conclusion of a six-year analysis of stock market returns for companies that lead in ...