JD Power News
Responsive Natural Language Technology Promises Better Customer Experience
Natural language technology may offer one way for property insurance carriers to change a disappointing trend revealed in a recent customer survey about insurer claims service, some experts believe. ...
Auto Insurance Customers Comparison Shop But Increasingly Stay Put: J.D. Power Rankings
Auto insurers are finding it harder to attract new customers as consumers boost comparison-shopping, but stay put unless they find significant deals, J.D. Power found in its latest annual customer ...