J.D. Power News
In Pandemic Auto Insurance Shopping Boom, Brands Are Secondary: J.D. Power
Nearly half of auto insurance customers have shopped around for new policies during the coronavirus pandemic, but few cared about specific brands, according to the J.D. Power 2021 U.S. Insurance ...
Most Customers Are Digitally Transmitting Photos or Videos When Filing Property Claims: J.D. Power
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall ...
The Latest Launches From Munich Re/HSB and J.D. Power
Munich Re's HSB has started marketing workplace violence insurance coverage for small to mid-sized businesses. In addition, J.D. Power is launching a real-time auto insurance customer loyalty ...
Small Commercial Customers Largely Unaware of Insurer Pandemic Protection Efforts: J.D. Power
If commercial insurance providers are pursuing pandemic-fueled efforts to help their small business customers, many are largely unaware of their efforts, J.D. Power determined as part of a new ...
Lemonade Ranks Highest for Renters Insurance in J.D. Power Study
Lemonade took the No. 1 spot for the renters insurance segment in the J.D. Power 2020 U.S. Home Insurance Study, marking the first time an InsurTech brand has ranked highest in one of J.D. Power's ...
Auto Insurance Claims Satisfaction Soars as Pandemic Reduces Accident Frequency: J.D. Power
Having fewer auto insurance claims during the coronavirus pandemic appears to have given insurers time to refine their customer experience and deliver higher higher quality claims service. According ...
In a Close Race, Auto Insurance Customers Prefer Company Websites Over Agents
Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it's real, according to the consultants at J.D. Power. The firm says its 2020 U.S. Auto Insurance ...
Auto Insurance Customers Shop for Better Deals Even With Pandemic Rate Givebacks
The legions of temporary auto insurance discounts and premium givebacks issued recently to help customers deal with pandemic financial fallout fell short in ensuring customer loyalty, J.D. Power ...