customer service News
Digital Tech Helps Auto Insurers Achieve Record Customer Satisfaction Levels: J.D. Power
Auto insurers have something to celebrate: Overall customer satisfaction with the sector has reached a record high. J.D. Power's 2018 U.S. Auto Insurance Study found that overall customer ...
USAA Top Among Insurers in Ranking of ‘Best Customer Experience’
USAA tops all other insurers in terms of delivering the best customer experience, according to the 2018 Temkin Experience Ratings. "Once again, USAA has set the standard for delivering excellent ...
AmTrust Allies With Israeli Tech Startups to Modernize Customer, Agent Processes
AmTrust Financial Services, which is in a bid to take itself private, is linking up with a number of Israeli technology startups to help modernize its customer and agent interactions. The New ...
UK InsurTech Startup Inzura Raises $1M to Fuel Machine Learning/AI Growth Plans
Inzura, the London-headquartered InsurTech startup, announced the completion of its first major funding round, raising $1 million to pursue what it said will be ambitious growth plans. Investors ...
Generali Goes for Artificial Intelligence in Spain Via New Expert System Agreement
Generali is planning to inject the use of artificial intelligence into its work processes in Spain. The Italian insurer will do this by way of an agreement with Expert System, an artificial ...
InsurTech Investment Is Surging in Europe as Carriers Modify Customer Interactions
Insurers are counting on real-time technology to help them cut back payouts, from a system warning ships of nearby pirates to an app offering to buy sleepy drivers a coffee on the motorway. The lure ...
Lemonade’s New Insurance Policy Lets Customers Update Coverage Terms Themselves
Lemonade has come out with an insurance policy that lets consumers update their policies themselves in real time on the web, actions that are typically left to agents and brokers. Lemonade ...
Build a Happy Insurance Workforce, Boost Customer Satisfaction With These 4 Steps
When employees feel valued and they have the tools and information they need to do their jobs, they perform better, which can translate directly into higher customer satisfaction. This is true of any ...