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Aviva plc recently made a doozy of a customer service mistake, accidentally using the same name for several thousand of its customers. The British multinational general and life insurer sent an email ...
American Family Insurance said it has raised its minimum hourly rate to $20 per hour, a bid it hopes will help attract and keep customer service talent. The Wisconsin-based property/casualty ...
Great leaders seeking to develop outstanding customer service at their companies can get there by committing to an office culture that celebrates ongoing improvement and empowered employees. A recent ...
Old Mutual Ltd. is in the spotlight again for all the wrong reasons. The 174-year-old insurer was forced to apologize after a grieving family brought a corpse to one of its branches so the company ...
Customer satisfaction with the auto claims process has apparently reached record levels, thanks in no small part to carrier investments in the technology that serves the process. The 2019 J.D. Power ...
In her 1969 hit song "Both Sides Now," singer-songwriter Joni Mitchell looked at clouds and other metaphors of life both optimistically and pessimistically—and she felt uncertain about the future. ...
If carriers and agents can handle their small business clients' claims well, they could be better positioned to keep their customers happy. Approximately 94 percent of small business owners who said ...
Property insurers are falling short in some key areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims ...
The property/casualty insurance industry earned high consumer marks over its collective response to Hurricanes Florence and Michael, according to a new J.D. Power survey. Approximately 87 percent of ...
No one purchases insurance from a carrier because he wants to. It doesn't taste good, drive fast, make you thin, keep you warm or save time. Nevertheless, many of the hardworking individuals who are ...
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