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New research suggests organizations worldwide are putting $3.7 trillion annually at risk due to bad customer experiences, an increase of nearly $600 billion (19 percent) compared to projections from ...
Despite rising interest rates and less than desirable business conditions, small business insurance consumers are increasing satisfied with the products and services offered by their insurance ...
Ping pong is a great gameābut not one you want to play when it comes to working. The back and forth created by common pain points in the underwriting process, such as partially complete, illegible, ...
Zurich Insurance Group agreed to acquire Estonia-based company AlphaChat, which provides conversational artificial intelligence (AI) technology for customer service automation, to further enhance the ...
Property/casualty insurers, particularly after a year of pandemic-related quarantines, are increasingly shifting to digital distribution channels. Customers aren't particularly happy with the ...
Insurers have made significant strides over the last decide in improving customer experience through new technology or other initiatives, a new IBM survey found. Approximately 85 percent of insurers ...
State Automobile Mutual Insurance Company is planning a national rollout of a platform designed with Amazon to help independent insurance agents better serve the insurer's policyholders. A beta ...
Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it's real, according to the consultants at J.D. Power. The firm says its 2020 U.S. Auto Insurance ...
Insurance customers don't have lofty expectations. They simply want a fairly priced policy that fits their lifestyle, prompt and efficient solutions, and authentic interactions. And the majority ...
The legions of temporary auto insurance discounts and premium givebacks issued recently to help customers deal with pandemic financial fallout fell short in ensuring customer loyalty, J.D. Power ...
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