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Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you'll just as likely end up dealing with a robot as a ...
It's no longer enough to choose a customer segment and design products targeted to them. To stay ahead, companies must speak the language of their customers, understand their needs before they do, ...
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
Ask most people for their thoughts about robots and artificial intelligence (AI), and they will likely express apprehension over losing their jobs. As transformational as AI is, speakers at the 2017 ...
Insurance carriers looking to embrace or enhance their ability to provide customers computer-generated advice and services should know that most consumers globally approve of the practice. But they ...
American International Group hopes an executive that helped bring Apple Pay and a number of mobile banking apps to JPMorgan Chase & Co. can help it generate similar digital customer service ...
In the digital age, going online to shop, pay your bills, and do business is the norm. Internet usage and smartphone ownership have risen sharply in the last few years, especially in advanced ...
Not only do most U.S. consumers prefer dealing with humans than digital channels to resolve service issues, but almost half—45 percent—say they will pay more for goods and services if it ensures ...
The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...
First, the good news: Insurance companies beat out jewelry firms, delivery companies and other industries in terms of U.S. customer satisfaction with how they handle phone calls, according to new ...
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